Terms of Service

1. Acceptance

By creating an account or using kvaka.ai ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a legally binding agreement between you and Mladen Rakonjac ("we", "us"), the operator of kvaka.ai.

2. Description of service

kvaka.ai is a cloud-based property management platform that helps landlords in Montenegro track rents, manage utility bills, store lease documents, and communicate with tenants. The Service includes an AI assistant powered by Google Gemini and optional Gmail integration for automatic bill scanning.

3. Account

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your credentials.
• You must notify us immediately at support@kvaka.ai if you suspect unauthorised access to your account.
• One account per person or legal entity. You may not share accounts.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law.
• Upload content that infringes third-party intellectual property rights.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Use automated scripts to access the Service in a manner that exceeds reasonable personal use.
• Resell or sub-license access to the Service without our written consent.
• Upload malicious code, malware, or any content that could damage the Service or other users.

5. Your data

You retain ownership of all data you enter into the Service. You grant us a limited, worldwide licence to store, process, and display that data solely to provide the Service to you. We do not use your property or financial data to train AI models. See our Privacy Policy for full details on how we handle personal data.

6. AI features

The AI assistant and OCR features are provided "as is". AI-generated output may contain errors. You are responsible for verifying the accuracy of any AI-generated information before acting on it, including rent calculations, tax figures, or document interpretations.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. For material changes that affect your core use, we will provide at least 14 days notice by email.

8. Pricing

The Service is currently free. If we introduce paid plans in the future, we will notify existing users at least 30 days in advance. You will never be charged without explicit agreement.

9. Termination

You may delete your account at any time from the profile settings page. We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation. Upon termination, your data is deleted within 30 days except where we are required by law to retain it.

10. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost profits, data loss, or business interruption. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim (if the Service is free, this is zero).

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or that defects will be corrected.

12. Governing law

These Terms are governed by the laws of Montenegro. Any dispute shall be subject to the exclusive jurisdiction of the courts of Podgorica, Montenegro. For EU users, mandatory consumer protections under your local law also apply.

13. Contact

Questions about these Terms? Email support@kvaka.ai.